Question 1

What is MPC technology?

Accepted Answer

Multi-Party Computation splits your private key into multiple encrypted shares stored across different secure locations. No single party ever has access to your complete key.

Question 2

Do I need a seed phrase?

Accepted Answer

No! ZenWallet uses MPC technology which eliminates the need for seed phrases entirely. Your wallet is protected through distributed key shares and multi-factor authentication.

Question 3

What are the security profiles?

Accepted Answer

ZenWallet offers three profiles: Everyday ($5,000/day), Trading ($50,000/day), and Vault (multi-sig required). Switch between profiles anytime.

Question 4

How does multi-factor recovery work?

Accepted Answer

Multi-factor recovery uses on-chain guardians (configured per blockchain), email one-time passwords, WebAuthn biometric verification, and an optional TOTP authenticator. If you lose your device, you can regain access from any device by combining your guardians with a verified factor.

Question 5

Which cryptocurrencies are supported?

Accepted Answer

ZenWallet supports assets across 7 networks: Ethereum, Bitcoin, Solana, Polygon, TRON, BNB Chain, and TON.

Question 6

How do I buy crypto with fiat?

Accepted Answer

Tap 'Buy', pick your currency and payment method (card or bank transfer), and complete the purchase via ZenPayz. Funds arrive within minutes.

Question 7

What are the fees?

Accepted Answer

ZenWallet charges no fees for sending, receiving, or swapping. You only pay standard network gas fees. On EVM chains (Ethereum, Polygon, BNB Chain) you can pay gas in USDT.

Question 8

What DeFi protocols are integrated?

Accepted Answer

Lending: Aave, Compound, Venus, JustLend. Staking: Lido, Rocket Pool, Stader, Marinade. Swaps: Uniswap, SushiSwap, PancakeSwap, Curve, 1inch, Bebop, Jupiter, SunSwap, STON.fi, DeDust. Yield Farming: Uniswap V3, PancakeSwap V3, QuickSwap, Curve, Raydium, SunSwap V3, STON.fi, DeDust. All accessible from the DeFi Hub.

Question 9

What is the AI Treasury Copilot?

Accepted Answer

Create automation rules in plain English like 'When ETH drops below $2,000, buy $500 worth' or 'Buy $100 of BTC every Friday'. The AI executes automatically 24/7.

Question 10

Is there a mobile app?

Accepted Answer

Yes! Available on iOS and Android with all features plus biometric authentication.

Question 11

What if I lose my device?

Accepted Answer

Use multi-factor recovery to regain access from any device. You can also remotely revoke access from lost devices.

Frequently Asked
Questions

Security & Privacy

Wallet & Transactions

DeFi & Staking

Account & Support

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